Welcome to Drops and Dashes Consulting

At the Forefront of Hospitality

About Us

Committed to Excellence

Drops & Dashes Consultancy Agency is an independent consultancy company based in Perth, Western Australia, specializing in the design and delivery of hospitality projects for owners, operators and investors. Our specialist services include concept development, staff training, bar and restaurant design, as well as marketing and project management. We are available to travel nation wide.

We work with a wide range of hospitality stakeholders from both the private and public sector to help them meet their business objectives. We have extensive experience working on a wide range of hospitality projects from hotels and restaurants to festivals and cocktail bars. We are passionate about helping our clients succeed by developing the right strategies for their unique circumstances so that they can build successful businesses that last.

Services

Exceeding Your Expectations

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CONCEPT DEVELOPMENT

& CREATIVE SERVICES

Brand & concept development
Business plan development
Menu design & development
Wine Menu development
Exterior signage design
Branding packages
Marketing collateral & signage
Website design
Event Planning & Management

STRATEGIC SERVICES

Operations strategy
Marketing strategy
Brand strategy
Catering strategy
Delivery strategy
Growth strategy
Start-up and roll-out

TURNAROUND SERVICES

Labor & food cost analysis
Rebranding of existing concept
Vendor analysis
Staff retraining & recruiting
Product mix - menu analysis
Termination services
Executive chef & mixologist consults
Industry trends
Market analysis

OPERATIONS SERVICES

POS & back office selection
Staff recruiting & training
Bar & mixology service systems
Cash handling procedures
Delivery & catering operating systems
Manuals, policies, procedures, forms & checklists
Food safety audits & system development

DESIGN & CONSTRUCTION SERVICES

Project management and oversight
Building design
Interior and exterior design
Architect selection and oversight
General contractor oversight
Liaison for permits & licenses

KITCHEN SERVICES

Menu implementation
Food & beverage product development
Delivery & catering menu development
Menu pricing
Food & beverage sourcing and costing
Vendor selection
Kitchen design & layout
Kitchen equipment selection

The Team

Behind the Scenes

Director, Lead Consultant

Hayden Carter

Hayden is a hospitality veteran with more than 14 years experience in all aspects of the industry. He has lived and worked in Perth and Vancouver. He has been involved in the conception, design, construction and development of bars, restaurants and nightclubs for some of Western Australia's most renowned venues including Neon Palms, Vice Burger, and Volare.

Contact Us